El Car Wash - West Hialeah

I love going to El Car Wash. I go once a month, and I love the new station they added with the towels, and sprays. The only thing I don’t like is that management makes the team members ask about subscribing to the monthly subscription but other than that it’s good 🙋‍♀️

I'm writing this review on March 25, 2025. I hadn't used the car wash for a month, and today I stopped by around 11 AM. After two hours, it started raining, and I tried to go back because my car was dirty from the rain. The supervisor told me I wasn't allowed to wash it again. I said it wasn't my fault it rained, and besides, it was my first wash this month since paying for the monthly membership. That's their policy, but as a loyal customer, a courtesy pass might be a better option. *Updated review: 5/5 stars* I'm thrilled to update my previous review! After reaching out to the customer service team, they were incredibly responsive and helpful. They listened to my concerns and worked with me to resolve the issue. The representative I spoke with was friendly, empathetic, and understanding. They offered a solution that met my needs, and I'm grateful for their efforts. It's clear that this car wash values its customers and is committed to providing excellent service. I'm impressed with the way they handled my issue, and I'm even more likely to recommend them to friends and family. Kudos to the customer service team for a job well done! If you're considering this car wash, rest assured that they're dedicated to making things right.

I had a great experience at the self-service car wash today. Maria was super helpful and made the process easy and efficient. The facilities were clean, and everything worked smoothly. Highly recommend it for anyone looking to get their car washed quickly and thoroughly!

As soon as I arrived I was greeted by a very helpful and friendly staff member. He explained all the different types of memberships to me. Today I just needed a one time wash but I will join in the future. I have nothing but nice things to say about this car wash location. I have been here numerous times in the past and I will continue coming here. Please keep up the great work. 5 stars !!!!!

This can be one of the worst experiences at a car wash. I went this afternoon and the machine broke the windshield wiper brushes (I will attach photos so you can see the damage that this company's machine can cause). I spoke with a lady and she told me that she should talk to the manager. She would call him. I waited approximately 10 minutes and since there was no response I searched for it. The manager is the same person who gives instructions to the cars once they enter the washing machine. I told him that I needed to talk to him and he told me that he should wait. I patiently wait 20 minutes. When he came and saw the damage by himself he told me to read the sign. I asked him which sign and he took me to see a sign that says that the company is not responsible for a number of things and he pointed out the first one that says “rear windshield wipers” I told him that that says they are the rear ones and as you can see the machine broke the front ones. He insists that he can't do anything because it says that they are not responsible. In short, it is difficult to have a discussion with someone who first is not prepared to serve customers and second, it is clearly seen that it is the company's policy to simply not respond. For my part, I only have to cancel the 2 subscriptions I have with this company and repair, at my own expense, the damage that this company caused to my car. Please, if you value your vehicles, do not use this car wash not only because it damages the cars but because they clearly will not respond. This is how they train their staff. I also want to document here that the manager's name is Daniel. I will leave photos to document the abuse. Photos of my car and photos of the “sign” that According to the manager, they are not responsible for any windshield wipers and you can see in the first line where it clearly says that they don't respond “rears wipers” anyway…