Spring Garden Wash & Lube Inc

To Whom It May Concern, This was one of the most disappointing car wash experiences I have ever had, and the photos attached speak for themselves. I was charged $55.03 at Spring Garden Wash, for what was supposed to be a professional cleaning. But what I received was far from it. Despite this being a brand-new 2025 Toyota, your staff failed to deliver even a basic standard of cleanliness: (a). Interior areas like the center console, window controls, and seats still have visible stains and dust, clearly untouched. (b). Steering wheel and dashboard have grime and fingerprint marks, not what I expect from a “premium” service. (c). Car doors and entry sills were left dirty, especially around the edges and trims. (d). Exterior body, including the hood and side panels, still had streaks, water spots, and unpolished areas, as seen clearly in the attached close-ups. This is unacceptable for a $55+ service. It feels like a complete rip-off and frankly, I wouldn’t have expected this even from a $15 basic wash. It’s also worth noting that I have previously seen more attentive and thorough staff here in the past. If those team members were let go in favor of cutting corners or labor costs, the result is clear, you have sacrificed quality and credibility. I will not be returning and will be advising my company to avoid this establishment unless serious improvements are made. Regards, A Very Disappointed Customer

I’ve been here twice for the Philly Special Car Wash and both times they did an amazingly thorough job with cleaning my car. I have zero complaints! They cleaned every inch of the interior and the outside looks immaculate! Very satisfied and will return again!

I just left the Car wash. I’m so disappointed, she did not clean any of my doors, and she did not clean the dashboard, either the cup holder. She left everything as is. I paid almost 40$ for this service. It was My first day going here, and look at the service they offered. This is so unprofessional and unacceptable.

I have always come here to get my oil changed, today everything was rushed. I just left the place, I don’t even think my oil was changed. I texted my husband at 7:52 while the person came to tell me the price of oil, 8:56 my car was outside waiting because they finished changing the oil, and they claimed to top off all fluids. All of that was done in 4 minutes. The trash that’s in my car, it’s after being vacuuming twice, I wash my car better than this. I should’ve done my own oil change and was my car myself. I spent 80 bucks for mediocre service. I will not come back, if you need better service, I suggest you go elsewhere.

EXTREMELY OVER PRICED FOR WHAT YOU RECEIVE! minimum you spend is $30 no tire armor all, barely could tell they vacuumed, didn’t wipe door jams until asked, it’s all around poor service, it’s just brushless. No air freshener, truly a money grab