Soapy Joe's Car Wash - Convoy St, Kearny Mesa

Update on my review: I was contacted by the owner and he was very understanding and quick to rectify the situation. He apogized and refunded my money. That's very good business practice. Thank you! Very unhappy with Soapy Joe's on Convoy. I went last month and was offered a month of carwashes for $19.99. Sounded great so I purchased it. Come to find out it is a recurring monthly charge and it increased to $39.99. I immediately emailed to cancel the membership as I was not informed that it was going to happen. I have yet to receive correspondence from the company to refund my money. Disputed the charge with my credit card company. I will not be returning to Soapy Joe's. Very poor business practice.

Just got my car washed here and I’m seriously impressed! The staff was super friendly and efficient, and they took great care with my car. It came out sparkling clean. They didn’t miss a single spot, and the attention to detail really shows. Prices are fair for the quality of service, and I was in and out quicker than I expected. Definitely coming back, and I’d highly recommend this place to anyone who wants their car looking brand new!

Horrible customer service. I purchased their premium monthly membership and they sold it to me happily, in person, in my vehicle. I have an F150 Raptor. The teenaged employee (whom was nice and polite) said nothing about them not recommending my vehicle for their wash. The wash cleaned only 60% of my truck, the entire back window was left dirty. The kid told me to run it through again, I did so, same dirty result. I waited the weekend for their customer service department to open. Spoke with Michelle this afternoon, very unprofessional and rude. She acted like it was my fault for not reading the fine print on their website about how they don’t allow Raptor’s through their car wash. The clearance’s posted on site say my vehicle fits. They wouldn’t refund my membership in full, only a small credit because she said I already used the services rendered. So I politely asked for a manager to call me back. Just got off the phone with Donald, wow is all I can say. Well, that and the fact he shouldn’t be a manager of anybody or anything, let alone a business. Completely standoffish, unprofessional, and ridiculously rude, just like Michelle. To the Owner of Soapy Joe’s, please train your employees better and find customer service representatives whom treat the consumer with respect, and fair judgement. Michelle could/should definitely be re-trained. As for Donald, I’m not quite sure a re-training program would pay dividends, and it’s probably better to just let him go, terminate his employment, and cut your losses before he puts your business in the negative. I will now be contacting AMEX for a chargeback, supported by pictures and call logs of my conversations (written, not recorded audio). My advice for ANYONE with a pickup truck, DON’T do business with Soapy Joe’s, there are plenty of better options available. God Bless.

I've had a membership here since they opened this location and I've always appreciated the convenience and felt like the membership was worth it. However as most of these car washes go they are great for the first year and after that the quality drops. Today I went through and the car wash itself left behind a lot of dirt for me to try to wipe off. (I have the magic Joe membership so it's the "best" wash) the dryers at the end of the wash were also broken. I ended up spending a lot of time cleaning all the dirt and grime that the car wash wasnt able to clean off. There was mud on some of the "clean" wash cloths. And to top it off the vacuum in my stall was broken. Unfortunately this wasn't the first time I've had this experience. It's just progressively gotten worse as time has gone on. It was good while it lasted but after today I think I'll just be utilizing the hand washes down the street.