Zip Thru Express Car Wash - Free Wash - ask Attendant

Extremely disappointing experience. I would never recommend this car wash to anyone—completely a waste of both money and time. These photos were taken after two consecutive washes, and the results speak for themselves. The equipment is outdated, and they seem to use the bare minimum amount of soap. In contrast, I highly recommend Stevens Creek Xpress Car Wash. For the almost same price, you receive far superior service, including a thorough exterior clean, free vacuum stations, and napkins to wipe down your car's interior. It’s a much better value overall. I would drive extra miles for this place. (After this horrible experience I literally drove to Stevens Xpress Car wash and purchased a monthly membership again)

Zip Thru Express Car Wash in Santa Clara lives up to its name. The whole process was smooth and efficient. The staff was friendly, and the service was super fast without cutting corners. My car looked spotless in no time. Perfect spot if you want a quality wash without the wait!

DON’T GO! I am extremely disappointed and frustrated with my experience here today. I brought my car in for a standard wash, and it came out with a noticeable new dent and a long red scratch on the driver side door. My car had no such damage prior to entering the wash. When I immediately brought this to the manager's attention, he was dismissive and completely unhelpful. He denied that their equipment could have caused the damage and refused any kind of reimbursement for the repair costs.

As a Sunnyvale resident and a U.S. Army serviceman, I always try to respect and understand how hard people work — especially in customer-facing jobs that come with pressure and long hours. However, my recent visit was one of the worst customer service experiences I’ve had. One of the staff members, wearing a black gator mask, was extremely rude and even tried to argue and use offensive language in his own dialect. It was unprofessional and completely unnecessary. I stayed calm and chose not to escalate the situation, but this kind of behavior can easily ruin a customer’s day and tarnish the business reputation. I understand everyone has bad days, but frustration should never be taken out on customers. Please address this issue and ensure better training and accountability for your employees. No customer should be treated with disrespect, no matter how busy the day gets

Hello, good afternoon, I am sending this email as evidence since today I took my vehicle to the car wash at 3740 El Camino Real, Santa Clara, CA 95051 and it received damage which can be seen in the images attached to the same message, I need a quick solution for my vehicle since it is my means of transport