Whistle Express Car Wash

I’ve used Whistle Car Wash several times and generally had a decent experience (3–4 stars). Unfortunately, that wasn’t the case on 10/12/25. Based on this visit, I can’t recommend them. I purchased a one-time wash and was advised there might be a short delay due to equipment issues. The staff was incredibly courteous and professional throughout. However, a vehicle became stuck in the wash tunnel, causing service to stop completely. After waiting about 10 minutes, the attendant apologized and explained that the owner had been contacted but would need to resolve the issue personally. He offered a complimentary future wash, which I appreciated, but I preferred a refund since I couldn’t stay due to other commitments in the afternoon. Unfortunately, no one onsite was authorized to issue one. I returned later as instructed as to when the owner may be available, but he never arrived, and staff still couldn’t process a refund. To be clear, the employees handled the situation with professionalism and patience despite clear frustration from other customers. My concern lies with the lack of management response and accountability. When issues arise, customers deserve timely communication and resolution. The owner failed not only its customers, but his staff as well. That's bad business. Update: Customer service to get a refund has been painfully difficult. Owners of the car wash have made no attempt to reach out or much less apologize.

I didn’t really expect such great customer service or friendly faces at a drive through car wash. I really felt taken care of and like my needs were anticipated before I could even ask for help. I love that they have lots of supplies for cleaning the interior of the car and they even have a floor mat washer. I found my go to car wash in Jax!

One of the best car wash companies in town! They go above & beyond to make sure you're satisfied. Specifically, one of the workers (can't remember her name. White female, maybe late 30's) saw my vacuum wasn't working and she personally unclogged it for me. It was so appreciated! & Javier, the cashier was very sweet. I recommend everyone here.